Disclaimer: This post includes stories on real customer service situations. I have tried to describe them the way I experienced them, but still as objectively as possible. The purpose of this post is to demonstrate how an organization can make a big difference on customer perception. No harm is intended to any persons or organizations…
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Some people have asked me if I have stopped giving presentations or stopped sharing them. The answer is no, vice versa. I have been doing that a lot since I moved my espresso machine to Zeeland offices.
Not all my presentations are publicly available, since they touch some customer-specific issues. Most of the sharable presentations are published under Zeeland’s Slideshare profile, where there are other very interesting materials by my colleagues as well.
Here are some selected presentations by myself, partly together with my dear colleagues. Enjoy:
Me täällä Zeelandilla pohdimme jatkuvasti, miten voimme kehittää asiakkaidemme ja heidän asiakkaidensa maailmaa parempaan suuntaan. Joskus teemme maailmaa mullistavia markkinointitoimenpiteitä, toisinaan taas autamme …
I’ve been working with social media and digital media analytics for some years already. The big challenge is to create metrics that have some real relevance with either business or content improvement. Too many companies measure just some technical det…
Now we know. Couple of weeks ago I wrote about the coming change. At that time I had started a multidimensional transformation process, but couldn’t disclose the details. Today, many parts have been published, and it’s time to open up a little bit. There has also been number of questions already, I am trying to…
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Päätin jakaa kanssanne surullisen tarinan. Se on tarina yrittäjästä, joka joutuu suunnattoman ulkopuolisen voiman kouriin tilanteeseen, jota ei voi enää kunnolla hallita.
Nova Trotters Oy -niminen yritys on eri lähteiden mukaan lä…
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