Category: Internet


It’s tough to be the window-opener

Windows are great. They normally exist for the purpose of letting light through, for viewing what can be found on the other side of the window and sometimes also as a gateway to a new space. Without the windows world would be a dull place. In the world of business, windows are considered as a…
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January 24, 2013 4

Consequences of social customer service – three true stories

Disclaimer: This post includes stories on real customer service situations. I have tried to describe them the way I experienced them, but still as objectively as possible. The purpose of this post is to demonstrate how an organization can make a big difference on customer perception. No harm is intended to any persons or organizations…
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November 25, 2012 0

Have I stopped presenting?

Some people have asked me if I have stopped giving presentations or stopped sharing them. The answer is no, vice versa. I have been doing that a lot since I moved my espresso machine to Zeeland offices.

Not all my presentations are publicly available, since they touch some customer-specific issues. Most of the sharable presentations are published under Zeeland’s Slideshare profile, where there are other very interesting materials by my colleagues as well.

Here are some selected presentations by myself, partly together with my dear colleagues. Enjoy:

June 4, 2012 0

Change is imminent – resistance is futile

February is ending a very exciting 12-month period for me. During the last year, I’ve had an opportunity to work with some great people from several companies all over the world. Even though I’ve “been around” even before this gig, I managed to learn a lot. I will miss many people and hope to keep…
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February 28, 2011 0

Suomen Parhaat Verkkosivut

Päätin jakaa kanssanne surullisen tarinan. Se on tarina yrittäjästä, joka joutuu suunnattoman ulkopuolisen voiman kouriin tilanteeseen, jota ei voi enää kunnolla hallita.
Nova Trotters Oy -niminen yritys on eri lähteiden mukaan lä…

February 23, 2011 0

Verkko hukkuu roskaan? Ei hätää, ei dyykata roskiksia.

Viime aikoina mediassa ja verkossa on käyty normaalia enemmän keskustelua verkkokeskustelusta. Mm. HS on miettinyt keskustelujen siistimistä ja filosofi Pekka Himanen verrannut  verkkokeskusteluja vessanseinään. Tietokone-lehden toimi…

March 28, 2010 0