Disclaimer: This post includes stories on real customer service situations. I have tried to describe them the way I experienced them, but still as objectively as possible. The purpose of this post is to demonstrate how an organization can make a big difference on customer perception. No harm is intended to any persons or organizations…
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Some people have asked me if I have stopped giving presentations or stopped sharing them. The answer is no, vice versa. I have been doing that a lot since I moved my espresso machine to Zeeland offices.
Not all my presentations are publicly available, since they touch some customer-specific issues. Most of the sharable presentations are published under Zeeland’s Slideshare profile, where there are other very interesting materials by my colleagues as well.
Here are some selected presentations by myself, partly together with my dear colleagues. Enjoy:
Hei kaikki syysmasennuksesta kärsivät ihmiset! Onko huono fiilis? Stressaako maailmanmeno? Onko poliittinen maisema masentava? Meneekö kaikki päin prinkkalaa? Ei hätää, olen keksinyt keinot tilanteen helpottamiseksi.l…
Viime torstai oli jännä päivä Zeelandin somettajille. Meillä oli tupa täynnä väkeä kuuntelemassa sosiaalisesta mediasta markkinoinnissa.
Tavoitteena oli nostaa esiin aiheita, jotka oikeasti ovat merkityksell…
Suomessa on jo pitkään mietitty, mistä se seuraava Nokia oikein tupsahtaa. On tutkittu teknologiaa, tuettu innovatiivisuutta ja ihmetelty suomalaisten osaamattomuutta myynnissä ja markkinoinnissa. Viime aikoina on myös al…
Now we know. Couple of weeks ago I wrote about the coming change. At that time I had started a multidimensional transformation process, but couldn’t disclose the details. Today, many parts have been published, and it’s time to open up a little bit. There has also been number of questions already, I am trying to…
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